Getting the Wrong People Off the Bus

Jim Collins in his book "Good to Great" has challenged us to make sure we get the right people on the bus. But what if it is too late, and now we are stuck with the wrong people on the bus? Let me give you some things to think about as you face this challenge:

1. Have you tried everything to clarify your expectations? Some people under perform because they don't know what you expect.

2. At what capacity is this person performing to your expectations? I have had an 80% rule.

If they are functioning at an 80% effectiveness then I am willing to be patient and work with that person.

3. Chemistry and character should trump competency. Does this person get along well with the other team members and do they demonstrate humility and teachability? I would rather have a person who is functioning at 80% with good character instead of 100% and out of control.

4. There is no substitute for speaking the truth in love. If it is not working then it is not working. There should be no blindsiding when the time comes to ask somebody to get off the bus.

5. The bus driver must be courageous in making the decision. Indecisiveness can frustrate the rest of the team when one of the members is being dispensed with too much grace.

Until next time.... Safe Driving!